At Hoosier Connection Limousine we pride ourselves on professionalism. To that end we aim for discretion with our corporate clients and a night worth remembering for weddings, proms, etc... Our services will be catered to your specifications.

Hoosier Connection Limousine is a full service transportation company. We are confident that whether it's your night on the town, wedding day or a ride to the airport, Hoosier Connection Limousine can meet your needs and exceed your expectations. For more information regarding the wide array of services we provide, please see our Services page.
 
Our corporate offices are based out of Indianapolis, Indiana. However, Hoosier Connection Limousine regularly provides professional and stylish transportation throughout the Midwest and looks forward to providing the same for you.


 

Cancellation Policy | Terms of Service | Limitations of Liability | Privacy Policy
CANCELLATION POLICY:
 

STANDARD DISPATCH PROCEDURE:
An Early Morning Trip with a pickup time before 9 a.m. is usually dispatched by 9 p.m. the preceding day. All other trips are usually dispatched 2 to 4 hours prior to pickup time.

A. RESCHEDULING OF AIRPORT SERVICE is possible at no extra charge, as long as rescheduling is requested before the driver is dispatched (see Standard Dispatch Procedure above).
B. CANCELLATION OF AIRPORT SERVICE:
  • THE FULL FARE will be charged for cancellations in the two following cases:
    1. Cancellations after the driver has already been dispatched (see Standard Dispatch Procedure above).
    2. If the passenger fails to be at the designated pickup location (no-show).  If for any reason you cannot locate your chauffeur, call FIVE STAR LIMOUSINE at 1-866-585-5466 Toll free.  To avoid being billed as a no-show, do not leave your location without contacting FIVE STAR LIMOUSINE.  You must contact us by phone.
       
  • $6 Administrative charge for service from IND, or $15 from ORD, MDW, SDF,  CVG, DAY, CMH airports will apply if complete cancellation is requested before the driver has been dispatched (see Dispatch Procedure above).
C. CANCELLATION OF CHARTERED SERVICE:
A minimum of 10 days notice is required for cancellation of all charter arrangements (e.g. weddings, wine tours, point-to-point reservations) to avoid the charge of the full fare plus 20% service charge.  A non-refundable 25% deposit is taken on all charters.
 “Special Events* may be subject to additional terms and conditions. Please inquire at the time of booking.”

*Proms, Sporting Events, Entertainment Events(concerts), Major Public Events & High Demand with Volume Dates : All reservations are non-refundable and cannot be cancelled.  The full fare will be charged even if the service is not completed at the request of the passenger.
PLEASE NOTE: FIVE STAR Transportation is not responsible for service delayed or not rendered due to Mother Nature or to circumstances beyond our control.  FIVE STAR Transportation does not guarantee vehicle availability or pricing for reservation changes.
 All prices are subject to change without notice!!!
 
PRIVACY POLICY:
The privacy of our customers is of the utmost importance to Five Star Limousine. We do not share any of your information with anyone outside our organization, and practice complete discretion in all matters relating to your limousine service.
TERMS OF SERVICE:
The individual responsible for payment ("Customer") understands and agrees that all charges are assessed by Hoosier Connection Limousine. All unpaid deposits and balances are authorized by Customer, with either verbal or signed acceptance of services. Payment is due 2 weeks prior to the reservation, and on occasion, previously arrange, at the time the passenger is picked up. If for any reason full payment is not made at this time, a late charge of five percent per month will be assessed. If this agreement is referred to an attorney and/or collection agency, Customer agrees to pay all attorney and/or collection fees. If any breakdown occurs, Customer will be refunded the portion of the travel charges that relate solely to the time the vehicle is inoperable. \Hoosier Connection Limousine reserves the right to substitute one vehicle for another vehicle providing it is the same or larger size vehicle. All limousines are strictly nonsmoking. Hoosier Connection Limousine will not be responsible for delays due to traffic conditions, accidents, or any other unforeseeable act of God; any resulting lost time will be made up at the end of the scheduled charter. Any downsizing of previously reserved duration of service or vehicle size will not relieve Customer from the responsibility of paying the full amount of the originally scheduled charter. In compliance with Indiana State Law the consumption of alcoholic beverages by passengers under 21 years of age is prohibited.
The individual responsible for payment ("Customer") and all passengers in Customer's party are expected to conduct themselves in a manner not injurious to themselves, to third parties, or to the hired limousine. There is no smoking in any Hoosier Connection Limousine vehicle. Any passenger found smoking in the vehicle will be asked to extinguish the cigar/cigarette, and Customer will be subject to a $100 charge for each incident. In the event of any physical damage to the limousine caused by Customer or any passenger, there will be a minimum additional charge of $300.00 for the repair and/or cleaning of the limousine. This includes anyone getting sick in the limousine. Decision as to the unusual use or wear of the vehicle rests with Hoosier Connection Limousine solely, and its experience as to the general use of hired limousines. Customer is fully responsible for the repair and/or replacement of any part of the vehicle harmed by any passenger. Emerging from the escape hatch is prohibited. If passengers are minors, the escape hatch will remain locked closed, the dividers will remain locked open, and a phone number of a parent of one of the passengers must be given to the driver prior to the ride, if the minor is younger than 16 years, then a chaperone is required. If at any time the service is terminated due to unruly conduct, damages to the vehicle, or abuse of any kind that FIVE STAR LIMOUSINE deems valid, no refund of money will be made.Hoosier Connection Limousine reserves the right to refuse service as it deems appropriate.
 
LIMITATIONS OF LIABILITY:
FIVE STAR TRANSPORTATION is not responsible for:
  1. Loss or damage to luggage worth more than $250, including contents.
  2. Carry-on items that may be damaged in transit.
  3. Cash, jewelry and computers.
  4. Items left in vehicles.
In no event shall FIVE STAR TRANSPORTATION or any of its affiliates, or any of their officers, directors, employees, agents, representatives, information providers or licensors be liable for any direct, indirect, incidental, special, consequential, punitive or other damages (regardless of the form of action) arising out of (i) use of the service by any person, including but not limited to any damage caused by any reliance on, or any delays, inaccuracies, errors or omissions in, any information and content accessed over the service, (ii) any use or inability to use the service for whatever reason, including but not limited to communications failure or any other failure with transmission or delivery of any information accessed through the service, or (iii) any goods or services discussed,  purchased or obtained, directly or indirectly, through the service, in each case even if advised of the possibility of such damages.